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At Quay Park Surgical Centre, we respect the culture, values and
beliefs of all our patients. Should you have any special needs,
please inform us prior to your admission so that we can make the necessary
arrangements. If you require an interpreter, our staff can organize
this for you but an additional charge will be incurred for this service.
It is important that you understand all the benefits and risks of your
surgery. If you feel that your personal privacy has been breached or
that you have not been treated with dignity and respect, or that the care
you received has not been of a professional standard you have the right to
make a complaint.
To help improve our service, we welcome your suggestions and comments.
These can be made verbally or in writing to your doctor, the Centre
Manager or to the Nursing staff. You may also contact the Health
Advocacy Service and/or the Health and Disability Commissioner.
Contact numbers are as follows:
■ Quay Park Surgical Centre: (09) 919 2500
■ Health Advocacy Service: 0800 205 555
■ Health & Disability Commissioner: 0800 112 233
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